Delivery & Returns

Delivery and Refunds

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Authenticity Notebook

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When will I get my order?

Usually, it takes 1-3 days to ship an order if we have it in stock. The shipping time depends on your location and time of the year. 

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Where will my order ships from?

Authenticity notebooks are shipped from our office in Lithuania. 

 

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

 

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

• Check your shipping confirmation email for any mistakes in the delivery address

• Ask your local post office if they have your package

• Stop by your neighbors in case the courier left the package with them

 

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at youaremoreworld@gmail.com with your order number.

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Orders

What is a pre-order?

Pre-ordered products is simply an item which is not for sale yet. You will be able to see estimated shipping date next to the product. Please check it before making an order.

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Do you charge for pre-orders up front?

We currently charge for pre-orders in advance and we try to price them with a good discount.

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How do I track my order?

You will get an email from us once your order is shipped . If you have any questions about your tracking or shipment, drop us a line at youaremoreworld@gmail.com.

 

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at youaremoreworld@gmail.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

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Returns

 

What’s our return policy?

We don’t offer returns and exchanges at the moment, but if there’s something wrong with your order, please let us know by contacting us at youaremoreworld@gmail.com

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T-shirts

 

When will I get my order?

Usually, it takes 3–7 days to fulfil an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

 

• USA: 3–4 business days

• Europe: 6–8 business days

• Australia: 2–14 business days

• Japan: 4–8 business days

• International: 10–20 business days

 

[Covid-19] When will I get my order?

Our fulfilment times may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.

 

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

 

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

 

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

• Check your shipping confirmation email for any mistakes in the delivery address

• Ask your local post office if they have your package

• Stop by your neighbors in case the courier left the package with them

 

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at youaremoreworld@gmail.com with your order number.

 

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Orders

 

How are our products made?

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

 

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at youaremoreworld@gmail.com.

 

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at youaremoreworld@gmail.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

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Returns

 

What’s our return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at youaremoreworld@gmail.com

 

Do we offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at youaremoreworld@gmail.com with photos of wrong/damaged items and we’ll sort that out for you.

 

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.

Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at youaremoreworld@gmail.com within a week after receiving your order. Include your order number and photos of the mislabelled item, and we’ll send you a new one, or issue a refund!

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